Return Policy Overview
We will accept returns and exchanges of eligible items in new and unused/resealable condition within 45 days of delivery. Shipping fees will not be refunded.
Customers are responsible for return shipping costs except in cases where the package is damaged upon arrival.
Return Made Easy
By streamlining the process so that no human interaction is required, we are able to uphold the no-questions-asked return policy. It's easy to get started, just click here: Automated Return Center
Damages and Defects
Despite taking very good care of all items sent, an article can somehow get damaged or defective. If the outside of the packaging appears to be damaged due to transportation, it is very important to notify the delivery company when you receive the parcel or to refuse to accept the parcel. If you notify us within 45 days of receiving your parcel, we will replace the damaged or defective items at no extra charge. Damage reported outside the return window stated above is not eligible for return, exchange, or credits as it may result from storage conditions.
Please follow the procedure below strictly:
Send us an email to notify us of the damage (customers@rowabi.com)
Send us pictures of the damage within 45 days
- Picture of the outside of the box (with visible bar code)
- Picture(s) of the inside of the box (packing material included)
- Picture(s) of the damaged item
We will send you a return label so you can send us back the item free of charge. We replace the damaged item, or if you prefer, we proceed with a refund.
Return Labels
Rowabi strives for 100% satisfaction of its customers. If one or more articles are not up to your satisfaction after receiving them, you hold the right to notify us within 45 days and send them back to us. If you do not notify us within the aforementioned time frame, the items are considered sold. For any damage caused by us, we cover the return shipping fee. For any other reasons, the items must be undamaged and shipped to us in their original packaging. Customers are responsible for return shipping charges and any pickup fees. Once we receive your eligible return, your refund will post to the original form of payment within 7-10 business days.
You have a couple of options for returning your item:
- Option 1: Return Using Your Choice: You may select any shipping method you prefer. Upon receiving the item in resalable condition, we will process your refund, excluding any initial shipping fees
Please mail the package to:
Rowabi Warehouse1500 Brittmoore Rd Suite 303
Houston TX 77043
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Option 2: Purchase Prepaid Return Label from Rowabi: If you would prefer a more convenient option for the return, you can purchase a return shipping label directly through us. The price for the return label will be based on the dimensions of each light fixture. For an exchange, we will cover 30% of the return shipping cost.
Please contact us at customers@rowabi.com to request the prepaid label. The cost of the label will be deducted from the refund you receive once we process the return
Diameter of 18” or less: $35
Diameter of 19” to 24": $60
Diameter of 25” to 28": $95
Diameter of 29” to 32": $130
Diameter of 33” to 36": $185