Frequently Asked Questions

1. How do I subscribe to your newsletter?

Simply go to our homepage, scroll down, and enter your e-mail address. We keep you posted about all our news and actions! Or just send an email to customers@rowabi.com

2. What is the best way to contact you?

During weekdays, we’re also available to answer your questions via telephone: 001 346 247 0171 (between 6 a.m. and 6 p.m.)

3. Where does Rowabi deliver to?

It’s our pleasure to deliver all your orders worldwide!

4. Do I receive the same product as in the pictures?

Rowabi sells unique items made from natural materials; it is always possible that two products are different from each other. Check multiple pictures when looking at the article, so you can get an idea of what the differences may be.

5. How long does it take for my order to be delivered?

Your order will be sent within 3 working days after your payment. Please forgive us if an article isn’t available anymore; we will contact you as soon as possible. The terms of delivery vary from 2 to 10 working days, depending on your location.

6. How can I follow the status of my order?

We work with transport companies such as UPS, FedEx, and USPS. When you place an order, you always receive a tracking number, so you can easily follow your order.

7. What payments do you accept?

All payments on the website are made through the electronic payment systems of Visa, MasterCard, Discover, American Express, and Paypal.

If you prefer to pay by bank transfer, that’s no problem at all. Please send us an e-mail with your request at customers@rowabi.com.

8. If I order online in the web shop, can I collect my order in one of your stores?

Yes, you can! You can click on this option when completing your order. You will not pay any shipping costs. We will get the order ready for you in one of our stores.

9. What can I do when I receive the wrong articles or damaged goods?

Our parcels are packed with the utmost care and are sent with insured postal services.

Should damage occur during transport, we will replace or refund the damaged item.

To start a claim, we must open a case with the postal services within 5 days.

Please follow the procedure below strictly:

Send us an email to notify us of the damage (customers@rowabi.com)

Send us pictures of the damage within 5 days

Picture of the outside of the box (with visible bar code)
Picture(s) of the inside of the box (packing material included)
Picture(s) of the damaged item

We will send you a return label so you can send us back the item free of charge

We replace the damaged item, or if you prefer, we proceed with a refund.

10. How can I return articles?

Rowabi strives for 100% satisfaction of its customers. If one or more articles are not to your satisfaction after receiving them, you hold the right to notify us within 14 business days and send them back to us.

The items must be shipped to us in their original packaging and undamaged. Sending the item back to us is at your own expense. We will refund the purchase price of the items within 30 days after receiving the returned goods. Purchase price means the purchase amount of the item minus the original shipping charges.

11. What do I have to do if I want to exchange an article?

Sending the item back to us is at your own expense. We will refund the purchase price of the items within 30 days after receiving the returned goods. Purchase price means the purchase amount of the item minus the original shipping charges. The cost of sending it back to us and sending the new item to you is at your expense.

12. When will an article that is sold out be available again?

For every item that is not in stock, you can enter your e-mail address to be kept informed.

13. Can I make an order without VAT if I live outside the EU?

Our website is set up so that VAT is automatically applied when you order from the EU.